Transport tickets can be cancelled free of charge up until 15 minutes prior to the scheduled departure time of the bus service. After this time, tickets cannot be cancelled.
- Transport tickets purchased online can be cancelled on the website or in person at the bus station on Bottova Street 7 at the ticket counters 1, 2, 3 (open daily from 06:30 a.m. to 06:30 p.m.).
- Transport tickets purchased at the ticket counter can be cancelled only in person at the bus station at the ticket counters 1, 2, 3.
- Transport tickets purchased from a contractual seller can be cancelled at the seller from which they were purchased.
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