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How can I get a travel card?
You can request the issuance of a travel card in person at the Bus Station on Bottova Street every working day from 06:30 a.m. to 06:30 p.m. or on Saturday and Sunday from 06:30 a.m. to 06:00 p.m. Alternatively, you can request the issuance of a travel card at www.slovaklines.sk; the card will be delivered to the address specified in your order.
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What is an electronic wallet?
The electronic wallet is a service which enables you to top up financial credit to cards issued by the Slovak Lines and Dopravný podnik Bratislava carriers, as well as to the Bratislava City Card and cards issued by schools and then to use the credit to buy electronic transport tickets. It brings the benefits of a lower fare and a simpler way to purchase tickets. The electronic wallet cannot be loaded to cards issued by Železničná spoločnosť Slovensko (Slovak Railway Company).
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How to use the Bratislava City Card under the Integrated Transport System of the Bratislava Region (IDS BK)?
The Bratislava City Card under the Integrated Transport System of the Bratislava Region (IDS BK) works as a storage medium carrying the prepaid transport ticket, whether you buy a ticket for the zones within the city only or for the regional zones as well. The 10% discount is only applied to the amount corresponding to the prepaid transport ticket price for the 100 and 101 zones. Prepaid transport tickets for the Bratislava City Card can also be purchased at the ticket counters at the Nivy Bus Station (Bottova 7, Bratislava). Bratislava City Card can be used as a storage medium for the electronic wallet as well. If you have a prepaid transport ticket stored on the Bratislava City Card and travel beyond your prepaid zones, you can use the electronic wallet stored on the card to pay for the remainder of the trip when buying a transport ticket on a suburban bus.
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Where can I access the history of prior activities and obtain tax documents for the purchase of a transport ticket from my travel card?
Each travel card has a linked customer account at http://konto.idsbk.sk. You can access the account using your existing credentials valid for the Slovak Lines e-shop or complete a new registration by providing the required information.
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What to do if my prepaid transport ticket purchased through e-shop was not recognised by the bus driver’s device?
The reason why a prepaid transport ticket was not recognised may be that the data in the dashboard computer has not yet been updated. We therefore encourage you to have proof of purchase of the prepaid transport ticket on you; after presenting the proof of purchase to the driver, you will be carried free of charge. If you cannot present proof of purchase to the driver, you will have to buy a transport ticket and subsequently file a claim with Slovak Lines.
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Can I use the credit on my travel card to buy a prepaid transport ticket?
No, that is not possible. Only cash can be used to buy prepaid transport tickets from the driver on board the bus. At the advance sale offices, cash or payment card can be used. Payments for an online purchase via the carrier’s website are made via bank transfer to the carrier’s account.
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Where can I change zones or the temporal validity of the prepaid transport ticket?
The zones or validity of the prepaid transport ticket can be changed at the advance sale offices at the Bratislava and Malacky Bus Stations or at the website of the carrier from which the travel card was purchased. ISIC cards are an exception – the change can be made on the website of whichever of the relevant Integrated Transport System of the Bratislava Region (IDS BK) carriers.
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Where can I extend my SeniorPas for another period?
SeniorPas can be extended 30 days prior to its expiration with the bus drivers on board the Slovak Lines buses, at carriers’ advance sale offices, in the public transport ticket validators, in the ticket validators at railway stations, and in the red multipurpose public transport machines in selected shopping centres. If you are on board a Slovak Lines vehicle, just put your card to the reader: data will be recorded automatically.
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When will the credit or prepaid transport ticket ordered via e-shop be recorded on the card?
The purchased prepaid transport ticket or a topped up electronic wallet can be used as soon as 4 hours after the receipt of the payment – the time it takes for the purchase to be distributed to all devices. The prepaid transport ticket or electronic wallet is recorded in the card chip at the first contact of the card with a validator, a machine at the carrier’s advance sale office, a vending machine equipped with a card reader, a reader on board a suburban Slovak Lines bus, or an inspector’s reader. In the reader on board a suburban bus, the prepaid transport ticket is recorded one day prior to the selected validity date of the prepaid transport ticket.
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Can I use a Slovak Lines travel card with no photo to buy a prepaid transport ticket?
The prepaid transport ticket cannot be purchased with a travel card without a photo. If you want to use your card to buy a prepaid transport ticket, you will have to bring a photo (3.5 cm x 2.5 cm) to the advance sale office when buying the prepaid transport ticket for the first time. An employee will glue the photo to your card. If your travel card is no longer valid, you will need to request a new travel card. You can get a new travel card issued at the Bus Station on Bottova 7 for a €3 charge. For no additional fee, we will also take a photo which will be printed directly onto the newly issued travel card. If you want to have your card issued at the Malacky Bus Station, you will have to bring a photo (3.5 cm x 2.5 cm) with you.
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Can I buy a prepaid transport ticket with my Slovak Lines card from the driver of a suburban bus line?
You can buy a prepaid transport ticket from the driver of a suburban bus line under the condition that you had previously purchased a prepaid transport ticket with your travel card at an advanced sale office at the Bratislava or Malacky Bus Station. The driver can then perform a repeated sale of the prepaid transport ticket purchased in advance for another time period, however, the prepaid transport ticket type must be the same as the one recorded on the travel card at the time of purchase of the prepaid transport ticket at the advance sale office, including the number of zones. If, at the time of your next purchase, you decide to change the zones or the time period of the prepaid transport ticket, you will have to visit the point of sale where the change will be carried out. After that, you will be able to purchase the next prepaid transport tickets from the bus drivers again.
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Can I get a duplicate card?
Issuing duplicate travel cards is not possible, a new card must be issued each time.
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How can I get a travel card?
You can request the issuance of a travel card in person at the Bus Station on Bottova Street every working day from 06:30 a.m. to 06:30 p.m. or on Saturday and Sunday from 06:30 a.m. to 06:00 p.m. Alternatively, you can request the issuance of a travel card at www.slovaklines.sk; the card will be delivered to the address specified in your order.
Has this answer been helpful?
What is an electronic wallet?
The electronic wallet is a service which enables you to top up financial credit to cards issued by the Slovak Lines and Dopravný podnik Bratislava carriers, as well as to the Bratislava City Card and cards issued by schools and then to use the credit to buy electronic transport tickets. It brings the benefits of a lower fare and a simpler way to purchase tickets. The electronic wallet cannot be loaded to cards issued by Železničná spoločnosť Slovensko (Slovak Railway Company).
Has this answer been helpful?
How to use the Bratislava City Card under the Integrated Transport System of the Bratislava Region (IDS BK)?
The Bratislava City Card under the Integrated Transport System of the Bratislava Region (IDS BK) works as a storage medium carrying the prepaid transport ticket, whether you buy a ticket for the zones within the city only or for the regional zones as well. The 10% discount is only applied to the amount corresponding to the prepaid transport ticket price for the 100 and 101 zones. Prepaid transport tickets for the Bratislava City Card can also be purchased at the ticket counters at the Nivy Bus Station (Bottova 7, Bratislava). Bratislava City Card can be used as a storage medium for the electronic wallet as well. If you have a prepaid transport ticket stored on the Bratislava City Card and travel beyond your prepaid zones, you can use the electronic wallet stored on the card to pay for the remainder of the trip when buying a transport ticket on a suburban bus.
Has this answer been helpful?
Where can I access the history of prior activities and obtain tax documents for the purchase of a transport ticket from my travel card?
Each travel card has a linked customer account at http://konto.idsbk.sk. You can access the account using your existing credentials valid for the Slovak Lines e-shop or complete a new registration by providing the required information.
Has this answer been helpful?
What to do if my prepaid transport ticket purchased through e-shop was not recognised by the bus driver’s device?
The reason why a prepaid transport ticket was not recognised may be that the data in the dashboard computer has not yet been updated. We therefore encourage you to have proof of purchase of the prepaid transport ticket on you; after presenting the proof of purchase to the driver, you will be carried free of charge. If you cannot present proof of purchase to the driver, you will have to buy a transport ticket and subsequently file a claim with Slovak Lines.
Has this answer been helpful?
Can I use the credit on my travel card to buy a prepaid transport ticket?
No, that is not possible. Only cash can be used to buy prepaid transport tickets from the driver on board the bus. At the advance sale offices, cash or payment card can be used. Payments for an online purchase via the carrier’s website are made via bank transfer to the carrier’s account.
Has this answer been helpful?
Where can I change zones or the temporal validity of the prepaid transport ticket?
The zones or validity of the prepaid transport ticket can be changed at the advance sale offices at the Bratislava and Malacky Bus Stations or at the website of the carrier from which the travel card was purchased. ISIC cards are an exception – the change can be made on the website of whichever of the relevant Integrated Transport System of the Bratislava Region (IDS BK) carriers.
Has this answer been helpful?
Where can I extend my SeniorPas for another period?
SeniorPas can be extended 30 days prior to its expiration with the bus drivers on board the Slovak Lines buses, at carriers’ advance sale offices, in the public transport ticket validators, in the ticket validators at railway stations, and in the red multipurpose public transport machines in selected shopping centres. If you are on board a Slovak Lines vehicle, just put your card to the reader: data will be recorded automatically.
Has this answer been helpful?
When will the credit or prepaid transport ticket ordered via e-shop be recorded on the card?
The purchased prepaid transport ticket or a topped up electronic wallet can be used as soon as 4 hours after the receipt of the payment – the time it takes for the purchase to be distributed to all devices. The prepaid transport ticket or electronic wallet is recorded in the card chip at the first contact of the card with a validator, a machine at the carrier’s advance sale office, a vending machine equipped with a card reader, a reader on board a suburban Slovak Lines bus, or an inspector’s reader. In the reader on board a suburban bus, the prepaid transport ticket is recorded one day prior to the selected validity date of the prepaid transport ticket.
Has this answer been helpful?
Can I use a Slovak Lines travel card with no photo to buy a prepaid transport ticket?
The prepaid transport ticket cannot be purchased with a travel card without a photo. If you want to use your card to buy a prepaid transport ticket, you will have to bring a photo (3.5 cm x 2.5 cm) to the advance sale office when buying the prepaid transport ticket for the first time. An employee will glue the photo to your card. If your travel card is no longer valid, you will need to request a new travel card. You can get a new travel card issued at the Bus Station on Bottova 7 for a €3 charge. For no additional fee, we will also take a photo which will be printed directly onto the newly issued travel card. If you want to have your card issued at the Malacky Bus Station, you will have to bring a photo (3.5 cm x 2.5 cm) with you.
Has this answer been helpful?
Can I buy a prepaid transport ticket with my Slovak Lines card from the driver of a suburban bus line?
You can buy a prepaid transport ticket from the driver of a suburban bus line under the condition that you had previously purchased a prepaid transport ticket with your travel card at an advanced sale office at the Bratislava or Malacky Bus Station. The driver can then perform a repeated sale of the prepaid transport ticket purchased in advance for another time period, however, the prepaid transport ticket type must be the same as the one recorded on the travel card at the time of purchase of the prepaid transport ticket at the advance sale office, including the number of zones. If, at the time of your next purchase, you decide to change the zones or the time period of the prepaid transport ticket, you will have to visit the point of sale where the change will be carried out. After that, you will be able to purchase the next prepaid transport tickets from the bus drivers again.
Has this answer been helpful?
Can I get a duplicate card?
Issuing duplicate travel cards is not possible, a new card must be issued each time.
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